This webinar was presented on July 13, 2016. It was extremely popular, attracting over 500 registrations!
Watching this webinar qualifies for 1 CPD hour under the Formal Activities category for OLSs.
This webinar was presented by Richard Steinecke, a specialist in Regulated Professions.
With over three decades of experience advising on complaints, lawyer Richard Steinecke has seen literally thousands of cases. \”What strikes me most\” says Richard, \”is how easily most complaints could have been avoided.\”
The presentation is chock-full of suggestions and strategies to enhance communications with clients and others, to manage client expectations, to ensure informed client decision making, to stay within your area of expertise, to document your activities, and to respond to concerns when they do arise. This presentation is not about practising defensively, it is about practising happier and better.
Q&A period followed and is also included in the recording.